Rubbish Clearance Kentish Town Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Kentish Town provides rubbish and waste clearance services to domestic and commercial customers. By placing a booking with us, you agree to be bound by these Terms and Conditions, which form the entire agreement between you and us in relation to our waste collection and clearance services.

You should read these Terms and Conditions carefully before making a booking. If you do not agree with any part of these terms, you should not use our services.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

1.1 Service means any rubbish clearance, waste removal, waste collection, loading, transportation, or related service provided by us.

1.2 We, us, our means the business trading as Rubbish Clearance Kentish Town.

1.3 You, your means the customer or client who requests or receives the Service.

1.4 Site means the property, premises, building, or outdoor area from which we are instructed to remove waste.

1.5 Waste means the items, materials, rubbish, or refuse that you ask us to collect and remove.

2. Scope of Service

2.1 We provide rubbish clearance and waste removal services for households, offices, commercial premises and other sites, subject to these Terms and Conditions and applicable waste regulations.

2.2 Our Service generally includes attending the Site, loading agreed Waste into our vehicle, transporting it, and disposing of it at an authorised facility or through an authorised route compliant with applicable laws.

2.3 We reserve the right to refuse to remove any item that we reasonably believe is hazardous, unlawful to transport, likely to cause damage to property or our vehicles, or is otherwise unsuitable for collection under applicable waste regulations.

2.4 We do not provide structural demolition, licensed asbestos removal, specialist hazardous waste services, plumbing, electrical work, or repairs unless expressly agreed in writing as part of a separate contract.

3. Booking Process

3.1 You may request a booking for our Service by telephone, email, online form, or other communication method offered by us from time to time.

3.2 When you make a booking request, you must provide accurate and complete information about:

(a) The type and estimated quantity or volume of Waste.

(b) The location and access details for the Site.

(c) Any parking, loading or access restrictions.

(d) Any items requiring special handling.

3.3 Based on the information you provide, we may give you an estimated price or a price range. This estimate is not binding if the actual Waste or conditions at the Site differ from your description.

3.4 A booking is only confirmed when we have accepted your request, agreed a date and time window, and you have accepted our proposed charges. We reserve the right to refuse any booking request at our discretion.

3.5 You are responsible for ensuring that:

(a) You are legally entitled to request the removal of Waste from the Site.

(b) You have permission from the property owner or occupier where required.

(c) Adequate access to the Site is available at the agreed time.

4. Service Attendance and Access

4.1 We will use reasonable efforts to attend the Site on the agreed date and within the agreed time window. However, all times are estimates and may be affected by traffic, weather, operational issues, or events beyond our reasonable control.

4.2 If we are delayed or unable to attend within the agreed time window, we will endeavour to contact you as soon as reasonably practicable to rearrange or update the appointment.

4.3 You must ensure that we have safe and reasonable access to the Site and to the Waste. This includes:

(a) Making sure that entrances, corridors, stairways and paths are clear.

(b) Securing any pets or animals.

(c) Informing us of any risks or hazards at the Site, including uneven surfaces, fragile structures, or hazardous materials.

4.4 If we are unable to carry out the Service due to lack of access, unsafe conditions, or incorrect information provided by you, we may cancel or reschedule the booking and may charge a call-out or cancellation fee as set out in these Terms and Conditions.

5. Pricing and Quotations

5.1 Our charges are generally based on factors such as the volume and weight of Waste, the labour required, access conditions, and any additional services requested by you.

5.2 Any quotation or estimate provided before attending the Site is based on the information supplied by you and is subject to change if the actual Waste or conditions differ. We will discuss any change in price with you before proceeding.

5.3 If we attend the Site and identify additional Waste, difficult access, or other factors that significantly affect the cost of the Service, we will explain any revised charge. You have the right to accept or decline the revised charge before we begin work.

5.4 All quoted prices are exclusive of any applicable taxes or charges unless stated otherwise.

6. Payments

6.1 Payment is due in full on completion of the Service on the day of collection, unless we have agreed alternative payment terms in writing.

6.2 We may accept payment by cash, bank transfer, card, or other methods that we specify from time to time.

6.3 For some bookings, we may require a deposit or prepayment to secure your appointment. Any such requirement will be communicated to you at the time of booking.

6.4 If payment is not made when due, we reserve the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs incurred in collecting payment.

6.5 Legal title to any Waste passes to us only once we have collected it from the Site and you have made full payment of all sums due in respect of the Service.

7. Cancellations and Amendments

7.1 You may cancel or amend your booking by contacting us directly.

7.2 If you cancel more than 24 hours before the scheduled attendance time, no cancellation fee will normally be charged, unless we have incurred specific costs that we have notified to you in advance.

7.3 If you cancel less than 24 hours before the scheduled attendance time, or if we attend the Site and are unable to complete the Service due to reasons within your control, we may charge a reasonable cancellation or call-out fee to cover our costs.

7.4 We may cancel or reschedule the Service at any time due to events beyond our reasonable control, safety concerns, access issues, or non-compliance with these Terms and Conditions. In such cases, we will not be liable for any losses suffered by you but will seek to rearrange the Service where possible.

8. Customer Obligations

8.1 You must ensure that the Waste to be collected is clearly identified and accessible at the time of our arrival, unless we have agreed to include removal from inside areas or other specific locations.

8.2 You must inform us in advance of any items that may be considered hazardous, regulated or requiring special handling, such as chemicals, paints, solvents, oils, clinical waste, gas bottles, or electrical equipment subject to specific disposal rules.

8.3 You must not include in the Waste any items that are prohibited by law or that we have specifically stated we will not remove.

8.4 You are responsible for ensuring that the information you provide to us is accurate and complete. If we rely on incorrect or incomplete information, we may adjust our charges or decline to perform the Service.

9. Waste Handling and Environmental Compliance

9.1 We are committed to handling and disposing of Waste in a manner that complies with applicable waste management laws and regulations.

9.2 We will take reasonable steps to ensure that Waste collected from you is transported and disposed of at authorised waste facilities or through authorised routes, and that recyclable materials are diverted where practicable.

9.3 Once we have collected the Waste and you have made payment, we are responsible for its handling and disposal in accordance with applicable regulations. You remain responsible for any Waste that we do not collect.

9.4 You agree not to request the removal of any Waste in a way that would cause us to breach waste management, environmental, or transport regulations. If you do so, we may immediately terminate the Service and you may be liable for any resulting costs or legal consequences.

10. Liability and Limitations

10.1 We will exercise reasonable care and skill when performing the Service. However, we are not liable for any loss or damage that arises where we have acted in accordance with your instructions and those instructions were incorrect, incomplete, or misleading.

10.2 We will not be liable for pre-existing damage to your property, nor for fair wear and tear, nor for any damage that could not reasonably have been avoided when providing the Service.

10.3 You must inform us of any fragile, high-value or easily damaged surfaces or items that may be affected by our work, including but not limited to floors, walls, door frames and fixtures along access routes. If you fail to do so, our liability for any resulting damage may be reduced or excluded.

10.4 To the fullest extent permitted by law, we are not liable for any indirect, consequential or economic losses including loss of profit, loss of business, or loss of opportunity arising out of or in connection with the Service or these Terms and Conditions.

10.5 Our total aggregate liability to you for any claim arising out of or in connection with the Service or these Terms and Conditions, whether in contract, tort, negligence, or otherwise, shall be limited to the total fees actually paid by you for the specific Service giving rise to the claim.

10.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter where liability cannot lawfully be excluded or limited.

11. Insurance

11.1 We maintain appropriate insurance cover in respect of our operations, including public liability insurance, in line with industry standards.

11.2 Details of our insurance cover can be provided on request. It is your responsibility to maintain adequate insurance for your own property and any items remaining on or at the Site.

12. Complaints and Disputes

12.1 If you are dissatisfied with any aspect of our Service, you should contact us as soon as possible so that we can investigate and seek to resolve the issue.

12.2 We will use reasonable efforts to handle complaints promptly and fairly. You agree to give us a reasonable opportunity to inspect and, where appropriate, remedy any issue before you arrange for any third party to do so.

12.3 If a dispute arises that cannot be resolved directly between us, both parties agree to consider using informal dispute resolution methods before commencing formal legal proceedings.

13. Data Protection and Privacy

13.1 We may collect and process personal information about you for the purpose of managing bookings, providing the Service, processing payments, and communicating with you.

13.2 We will handle your personal data in accordance with applicable data protection laws and only retain it for as long as necessary for the purposes for which it was collected or as required by law.

13.3 You are responsible for ensuring that any personal information you provide to us is accurate and current.

14. Force Majeure

14.1 We are not liable for any failure or delay in performing our obligations under these Terms and Conditions where such failure or delay results from events, circumstances or causes beyond our reasonable control, including but not limited to extreme weather, traffic disruption, accidents, strikes, acts of government, or equipment failure.

14.2 If such an event continues for a prolonged period, we may cancel the affected Service without liability to you, but we will refund any payments received in respect of any Service that we have not provided.

15. Variation of Terms

15.1 We reserve the right to update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated to you.

15.2 The Terms and Conditions applicable to your booking are those in force at the time your booking is confirmed, unless a change is required by law or regulatory authority, in which case it may apply to existing bookings.

16. Severance

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Service.

By booking or using our rubbish clearance and waste removal services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.