Rubbish Clearance Kentish Town Privacy Policy

This Privacy Policy explains how Rubbish Clearance Kentish Town collects, uses, stores, and protects personal data belonging to its customers and prospective customers in the Kentish Town area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our rubbish clearance services, making an enquiry, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.

Scope of this privacy policy

This Privacy Policy applies to all personal data processed by Rubbish Clearance Kentish Town relating to individuals who are customers, potential customers, or users of our services in the Kentish Town area. It covers personal data collected through telephone calls, emails, text messages, messaging apps, quotation forms, and any other method of communication we use to arrange and provide our services.

Data controller details

For the purposes of data protection law, Rubbish Clearance Kentish Town is the data controller responsible for determining how and why your personal data is processed. If you have any questions about this Privacy Policy or our data protection practices, you may contact us using the details provided on our standard customer communications and invoices.

Types of personal data we collect

We only collect personal data that we need in order to provide and manage our rubbish clearance services. Depending on how you interact with us, we may collect and process the following types of personal data:

Identification and contact details, such as your name, telephone number, email address, and billing address.

Service and location details, such as the address where the rubbish is to be collected, access instructions, and any relevant property or contact notes you provide.

Communication records, such as information included in emails, text messages, phone calls, or other messages exchanged between you and us in connection with enquiries, quotations, bookings, and after-care.

Billing and payment information, such as payment confirmations and the amounts charged. We do not store full payment card details; any card payments are processed securely by third-party payment providers.

Technical and usage information, such as basic device or communication metadata where this is necessary for call handling, message delivery, or security and fraud prevention.

How we collect your personal data

We collect personal data directly from you when you contact us to request a quotation, make a booking, or ask a question about our services. This may be by phone, email, text message, or other communication channels that we use in the normal course of our business.

We may also receive personal data from third parties where it is necessary to fulfil a service you have requested, such as from partner platforms that forward us your service enquiry. In such cases, those third parties are responsible for having a lawful basis for sharing your data with us, and we will only use the data for the purposes described in this Privacy Policy.

Lawful basis for processing

We rely on different lawful bases for processing your personal data, depending on the specific purpose:

Performance of a contract: We process your personal data where it is necessary to enter into or perform our contract with you, for example to provide rubbish clearance services, issue quotations, schedule collections, send confirmations, and manage payments.

Legitimate interests: We process certain data where it is necessary for our legitimate business interests and where your interests or fundamental rights do not override those interests. This includes managing our day-to-day operations, handling enquiries, improving our services, preventing fraud, and maintaining records of past work for reference and customer service.

Legal obligations: We process personal data where necessary to comply with our legal and regulatory obligations, such as record-keeping for tax and accounting purposes and responding to lawful requests from authorities.

Consent: In limited circumstances, we may rely on your explicit consent, for example if we send certain forms of direct marketing that are not covered by our legitimate interests. Where we rely on consent, you have the right to withdraw it at any time.

How we use your personal data

We use your personal data only for purposes that are compatible with the reasons for which it was originally collected. These purposes include:

Providing rubbish clearance services, including arranging visits, accessing your property to collect waste with your permission, and ensuring the work is completed to your satisfaction.

Responding to your enquiries and requests for quotations, including follow-up communications to clarify details or confirm arrangements.

Issuing invoices, processing payments through third-party payment processors, and maintaining accurate financial records.

Managing our relationship with you as a customer, including after-care, complaint handling, and resolving disputes.

Improving our services, ensuring service quality, and monitoring demand to plan resources effectively.

Complying with legal and regulatory requirements, including record retention obligations and cooperating with lawful investigations or data protection authorities where required.

Data sharing and processors

We will not sell your personal data. We may share your data with trusted third parties where this is necessary to provide our services or to meet legal obligations. Such third parties act as data processors or joint controllers, depending on their role.

Categories of recipients may include:

Payment service providers who process card and electronic payments on our behalf.

IT and communication service providers who support our phone, email, messaging, and data storage systems.

Accountants or professional advisers who assist us in complying with legal, financial, and regulatory requirements.

Public authorities such as law enforcement or regulatory bodies, where we are legally required to disclose information.

Where we use data processors, we ensure there is a written contract in place requiring them to protect your personal data, use it only in accordance with our instructions, and implement appropriate security measures.

International transfers

Our core operations are based in the United Kingdom. If any of our service providers transfer personal data outside the UK or the European Economic Area, we will take reasonable steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protection measures required by data protection laws.

Data retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or for as long as we are legally required to do so.

In most cases, records of services provided, invoices, and related communications will be kept for a period required for tax, accounting, and legal purposes. After the relevant retention period expires, we will securely delete or anonymise your personal data so that it can no longer be linked to you.

Where you contact us for a quotation but do not proceed with a service, we may retain your basic contact details and enquiry information for a limited period to respond to follow-up questions, manage our records, and understand service demand. You may ask us to delete these details earlier, subject to any legal obligations we may have to retain specific information.

Data security

We take reasonable and appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures include limiting access to personal data to staff and service providers who need it for their role and using secure systems and practices for storing and transmitting data.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and legal limitations. These rights include:

The right of access: You can request confirmation as to whether we process your personal data and obtain a copy of that data.

The right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

The right to erasure: You can request that we delete your personal data where there is no good reason for us to continue processing it, subject to our legal obligations to retain certain records.

The right to restrict processing: You can ask us to suspend the processing of your personal data in certain situations, for example while we verify its accuracy.

The right to data portability: In some circumstances, you can request that we provide your personal data in a structured, commonly used, machine-readable format, or transfer it to another organisation.

The right to object: You can object to our processing of your personal data where we rely on legitimate interests or where we use your data for direct marketing.

The right to withdraw consent: Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing before the withdrawal.

To exercise any of these rights, or to raise a concern about how we handle your personal data, you can contact us using the contact details normally provided on our communications. We will respond in accordance with applicable data protection law.

Complaints

If you believe that your data protection rights have been infringed, you also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom. We would encourage you to contact us first so that we can try to resolve any issues directly.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any changes will take effect from the date the updated policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data as a customer or prospective customer of Rubbish Clearance Kentish Town in the Kentish Town area.